batbaj's Privacy Policy

batbaj ("we", "our") is a trusted online betting and casino platform in Bangladesh. When you use our website batbaj.cam, create an account, or use any of our services, you agree to abide by the terms of this privacy policy. This privacy policy explains what types of information we collect, why we collect it, and how we keep that information secure.

We believe that transparency is the foundation of trust. That is why every aspect of our data management is presented here in simple, clear language. If you have any questions, you can reach us via our 24/7 live chat or email.

This privacy policy ("Policy") applies to all users of the batbaj platform — those who only browse, those who are registered members, and those who actively use betting or casino services.

Using our services means you have read, understood, and consented to this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This policy complements our Terms and Conditions and Responsible Gaming guidelines. Together, these documents establish the full framework of the service relationship between you and batbaj.

2.1 Information You Provide Directly

During account registration and use of services, you may provide the following information:

• Full name and date of birth
• Valid mobile number and email address
• National ID card or passport information for identity verification
• Payment method details (such as bKash, Nagad, or Rocket number)
• Login credentials (username) and password (stored in encrypted form)

2.2 Automatically Collected Information

When you access our site, some information is collected automatically:

• IP address and device information (model, operating system, browser type)
• Browsing behavior on the site and page visit records
• Login time, session duration, and transaction history
• Referral source (how you arrived at our site)
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we receive information from third-party services, such as:

• Transaction confirmation data from payment processors
• Age and identity verification results from identity verification services
• Risk assessment reports from fraud prevention services

batbaj uses your information only for specific, legitimate purposes. We never collect or use your information unnecessarily.

3.1 For Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Tracking gaming history and balance

3.2 For Security and Compliance

• Age verification (only users 21 and above may use the services)
• Detecting and preventing fraud, money laundering, and unauthorized access
• Managing responsible gaming programs
• Maintaining dispute resolution and audit records

3.3 For Improvement and Communication

• Improving platform performance and user experience
• Providing technical support and customer service
• Sending important account and transaction notifications
• Sending relevant promotional offers with your consent

4.1 Retention Period

We retain your information only for as long as it is necessary:

• Active accounts: until the account closure date and thereafter as required by applicable legal obligations
• Transaction records: as required by financial record retention requirements
• Customer service records: for as long as needed for dispute resolution
• Security logs: for a defined period for fraud prevention purposes

4.2 Security Measures

To keep your information secure, batbaj uses industry-standard security technologies:

• SSL (Secure Socket Layer) encryption: 256-bit encryption for all data transmissions
• Password hashing: your password is never stored in plain text
• Firewall protection: advanced firewalls to prevent unauthorized access
• Two-factor authentication (2FA): an additional layer of account security
• Regular security audits and penetration testing

batbaj does not sell your personal information to third parties. However, limited information may be shared with trusted partners to provide specific services:

5.1 When Information Is Shared

• Payment processors (bKash, Nagad, Rocket): information required to complete transactions
• Identity and age verification services: for regulatory compliance
• Fraud prevention services: in the interest of protecting your account
• Cloud hosting and technology infrastructure providers: for secure data storage
• Legal authorities: in the event of a court order or legal obligation

5.2 Third-Party Obligations

All third-party service providers contracted with us must:

• Comply with our privacy standards
• Use data only for the specified purpose
• Implement appropriate technical and organizational measures to protect data
• Refrain from sharing data further with other third parties

Cookies are small text files stored in your browser. batbaj.cam uses cookies to function properly and to improve your experience.

6.1 Types of Cookies We Use

• Essential cookies: for login sessions and security tokens — the site will not work without these
• Functionality cookies: to remember your preferences and settings
• Analytics cookies: to understand site usage (anonymous data)
• Performance cookies: to monitor site speed and performance

6.2 Cookie Management

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the site to stop working.

You have the following rights regarding your personal information:

7.1 Right of Access and Correction

You may request from us at any time:

• To know what information we hold about you
• To correct inaccurate or incomplete information
• To receive a copy of your personal information
• To object to the processing of information for a specific purpose

7.2 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, this right is not absolute — some information may be retained as required by legal obligations, fraud prevention, or dispute resolution needs.

7.3 Right to Withdraw Consent

If you have previously given consent to marketing communications or optional data processing, you may withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing carried out prior to the withdrawal.

batbaj's services are for people aged 21 and above only. We do not intentionally collect information from anyone under the age of 21 under any circumstances.

We carry out an age verification process at the time of account registration. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using our platform, please contact us immediately.

batbaj reserves the right to update this privacy policy at any time. Changes will be published on this page and the "Last Updated" date will be changed.

For significant changes, we will notify you by email. If you continue using our services after changes are published, you will be considered to have accepted the new policy.

We recommend that you visit this page regularly so that you stay updated on the latest policy.

If you have any questions, concerns or complaints about this privacy policy, please contact us:

• Live Chat: Available 24/7 — chat directly from any page on the site
• Email: [email protected]

We will process your request as quickly as possible. Privacy-related requests receive the highest priority.